The Spray Market FAQ Guide
Open-Cell vs. Closed-Cell
What's the difference between open-cell and closed-cell spray foam?
In short, open-cell foam is softer, more affordable, and allows moisture to pass through. Closed-cell foam is denser, stronger, and provides more insulation per inch.
Open-cell foam is around R-3.6 to R-3.9 per inch. It works well when there's plenty of room for thicker insulation. Since it's vapor permeable, the wall or roof assembly can dry out if moisture gets in.
Closed-cell foam is around R-6 to R-7 per inch, so you get much more insulation in less space. It also helps control moisture and can make the surface it's applied to more rigid. The downside is that it costs more.
When should I use closed-cell foam?
Closed-cell foam is usually the better choice when space is tight or moisture is a concern. It's commonly used around rim joists, in crawl spaces, on basement walls, below grade, and in some unvented attics.
Basically, if you need the highest R-value possible without using a thick layer of foam, closed-cell is usually the way to go.
When is open-cell foam the better option?
Open-cell foam makes sense when you have enough room for a thicker layer and want to keep costs down. It's often used in interior walls, vented attic floors, and soundproofing projects.
It's also softer than closed-cell foam, which helps absorb sound. That makes it a popular choice between bedrooms, bathrooms, offices, and other rooms where noise matters.
Why is open-cell foam commonly used on roof decks?
Open-cell foam is an industry-standard option for roof decks because it can make roof leaks easier to detect. Since water can pass through the foam, a leak is more likely to show up as a wet spot or ceiling stain.
Closed-cell foam does not allow water to move through as easily. If a roof leak occurs, moisture may become trapped between the foam and the roof deck. By the time the problem is discovered, it may have already caused mold, rot, or damage to the roof deck.
That doesn't mean open-cell is always the right choice for every roof. Climate, local building codes, roof design, and moisture control all matter.
What's the easiest rule to remember?
Choose closed-cell foam when space is limited, moisture is a concern, or you want extra strength. Think rim joists, crawl spaces, basements, and places where every inch counts.
Choose open-cell foam when you have more room, want better sound control, or want the assembly to dry more easily if it gets wet. It's also usually the less expensive option.
When it comes to roof decks or other moisture-sensitive areas, have the full assembly checked before deciding. The right foam depends on more than just the R-value.
Cold-Weather Spraying
Why is cold weather a problem when spraying foam?
Cold weather can throw off your temperatures and lead to bad foam. The biggest issue is when the A-side and B-side are not at the same temperature.
If one drum is warmer than the other, the material can flow differently and cause off-ratio foam.
What should I do with the drums before starting?
Keep both drums warm and at the proper temperature before you leave for the job.
Don't wait until you get to the site to start warming cold material. In winter, properly conditioned drums make a big difference in how the foam sprays.
What temperatures should I watch while spraying?
Don't only rely on the temperature shown on the machine.
Pay attention to the hose temperature and material temperature at the gun. Also give the primary heaters enough time to recover between passes, especially when you're spraying a lot of material quickly.
Why does the surface temperature matter?
Even if the foam is warm, the surface you're spraying onto can still be too cold.
Spraying warm foam onto a freezing-cold roof deck, wall, or other surface can cause poor adhesion, condensation, and bad foam quality.
Always check the substrate temperature before spraying.
What if the surface is too cold?
Check the foam manufacturer's minimum temperature requirements.
If the substrate is below the minimum, warm the area before spraying or wait until conditions improve. Trying to force the job in temperatures that are too low can lead to problems you'll have to fix later.
What's the general rule of thumb?
Keep it simple: keep the A-side and B-side at the proper temperature, and condition the drums before you get to the job. Watch the temperature at the gun, not just the machine display, and give the heaters time to recover between passes. Always check the surface temperature before spraying. If it's below the manufacturer's minimum, warm it up or wait.
Good winter foam starts with good temperature control.
Choosing a Proportioner
How do I choose the right proportioner?
Start with how much foam you expect to spray in a normal day and how quickly you need to apply it. A contractor spraying a set throughout the day has a different workload from someone trying to spray that same set in a short, continuous run. Daily volume gives us a starting point, but the pace of the job matters too.
Choose a proportioner that can handle your daily spray volume while working at a moderate capacity. If you're constantly pushing a smaller machine to its limit, you're putting more strain on the equipment. Going with a more powerful machine lets it handle the same workload without working as hard, which helps reduce wear and extend its life. For example, if you normally spray one set a day, we want a machine that can comfortably handle that amount at your usual spraying pace. The goal is to keep the machine working at a medium level instead of overworking it every day, so it lasts longer.
Can I run multiple spray guns on any machine?
Not always. A large machine can easily handle one spray gun, but a smaller machine may struggle with two. If the machine can't keep up, both guns may lose pressure and performance.
Why does electrical service matter?
Spray foam equipment uses a lot of power, especially the primary heaters and heated hose. If the electrical supply is too small, the machine may struggle to maintain temperature, leading to off-ratio or soft foam.
Which hose setup fits my equipment?
Every Reactor has a maximum supported heated-hose length, and your setup needs to stay within the limit for that model. Within that limit, choose enough hose to reach the work you actually do. Check the hose's compatibility with your equipment as well; length alone doesn't tell you whether a hose is suitable.
Extra reach is useful when a job needs it, but unnecessary hose adds electrical resistance to the heating circuit. Past a certain length for your model, that resistance can reduce the current reaching the far end of the hose, which under-heats the material and shows up as poor mixing and spray quality, not just a slower warm-up. On a generator-powered rig, the added heating load can also mean more fuel use. Think about where you normally park and how far you need to reach inside the building. That gives you a more useful starting point than automatically buying the longest setup your machine supports.
Replacement Parts
How do I identify the right replacement part for my rig or gun?
Use our parts diagram to locate the component you need, then match it to the part number shown. Start with the correct equipment model so you're looking at the right diagram. Two parts can look very similar in a photo and still belong to different assemblies.
If you already have a part number, use that to help narrow the search. If the diagram doesn't make the answer clear, contact us with the model and serial number and, if possible, a photo of the part or the area it came from. You don't need to guess from a picture. We can help you work through the diagram and identify the correct replacement.
Comparing & Sizing Equipment
How do I compare guns, reels, and equipment packages?
Talk with one of our equipment professionals about how you'll use the setup. Bring the details that affect the choice: your current machine, typical daily spray volume, the reach you need, and what you want to improve. If you're replacing something, tell us what you like about it and what gives you trouble.
We can use that information to help you compare suitable options. With a gun, compatibility and day-to-day servicing matter. With a reel, the hose you need to carry and the space available in the rig matter. With a package, look at what is included and how it fits the rest of your setup. A lower upfront price is only helpful if the equipment meets your actual needs. Ask about equipment and we'll help you find the right fit.
What size air compressor or generator do I need to run my rig?
For the generator, our sizing target is roughly 80% of its continuous rated output under the rig's normal working load. For example, a 20 kW continuous-rated generator at 80% load is supplying about 16 kW. That leaves headroom, but the final choice also needs to account for equipment startup demands and the generator manufacturer's specifications. List the equipment that will run at the same time so the generator can be sized around the whole rig.
For the compressor, look at the airflow it can supply at the pressure your equipment needs, along with its duty cycle. Duty cycle describes how much of a defined period the compressor is rated to work. A piston compressor rated for 50% duty needs equal working and rest time within the manufacturer's specified cycle. Check the actual model rather than assuming every piston compressor has that rating.
Rotary screw compressors are commonly designed for continuous operation, with many rated for 100% duty. A blanket rule of 95% on and 5% off does not apply to all of them. Share the compressor model and the air requirements of your equipment with us, and we can help you match the capacity and duty rating to the way you spray.
Equipment Service & Repair
How long does a gun rebuild take?
A standard gun rebuild is usually same day if you drop it off in the morning and the seal kit is in stock, which it normally is. Ship-in guns are typically turned around within one to two working days of arrival. If we find something beyond a normal rebuild we call you with a price before we go further.
How long for a proportioner or rig repair?
It depends entirely on the fault. Straightforward items — heaters, transducers, pump packings, hose ends — are often same day or next day. Board-level electrical faults and anything needing a part we do not stock depend on the manufacturer. We will always give you a realistic time once we have diagnosed it, not an optimistic one.
Can I just ship my gun in?
Yes, and plenty of customers do. Pack it clean and dry, include a note with your name, phone number, the fault and your return address, and send it to the Brooklyn or Bridgeport address above. Call or use the form first so we know it is coming and can watch for it.
Should I clean the gun before sending it?
Please do what you reasonably can — purge it and wipe it down. We understand cured foam happens; that is part of the job. But a gun arriving full of wet, uncured chemical is a handling hazard for our technicians, and we may have to charge extra cleaning time.
Do you charge for diagnostics?
Ask us when you book — it depends on the machine and the fault. If the repair goes ahead with us, diagnostic time is normally absorbed into the job. What we will not do is start work of unknown cost without telling you first.
Is my repair covered by warranty?
New equipment carries the manufacturer's warranty, and we administer the claim for you. Warranty generally does not cover normal wear, consumables, running a machine dry, incorrect pressure or temperature settings, off-ratio or contaminated material, freezing, missed maintenance or unapproved parts. We will tell you honestly what the manufacturer decides. See our Refund & Returns Policy.
My machine is off-ratio. What should I check first?
Start with the basics before you call: A and B pressures at the gauges, hose temperature at both sides, whether both transfer pumps are keeping up, filter screens, and whether either drum is low or crusted. Note the actual numbers you see — that single detail lets us narrow the cause on the phone in minutes rather than guessing.
Do you service equipment you did not sell me?
Yes. We service the platforms listed above regardless of where you bought them.
Can you come to my jobsite?
Often, yes. Tell us the location and the fault when you book and we will tell you whether a site visit or a bench repair gets you spraying sooner.
Do you offer preventive maintenance?
Yes, and it is far cheaper than an emergency. An annual or seasonal service — seals, filters, screens, lubrication, calibration check — prevents most of the failures we see in the middle of a job. Choose "Preventive maintenance" in the form below.
What maintenance does my equipment need, and how often?
Maintenance depends on the equipment, its operating hours, and the conditions it works in. An hour-based service schedule is useful for equipment such as compressors, but it doesn't replace daily checks or calendar-based maintenance. Keep a record of the hours, service dates, and work performed so you know what's actually due.
For your Reactor, follow the maintenance schedule for the exact model, including checks of the specified pump lubricant or TSL system. Check fluid level and condition as directed, and don't wait for a calendar date if the fluid needs attention sooner. Pump seals and rebuilds also need to be assessed using the model's inspection and repair guidance. A leak or performance problem should be checked when it appears.
Use Graco's Reactor maintenance guide for the detailed schedule and related service instructions. If you send us your compressor and Reactor model numbers, we can help you identify the correct maintenance information for your rig.
How do I request a repair or warranty service?
Accordion Content
Orders & Returns
What payment methods do you accept?
We accept major credit and debit cards online. If you have an existing trade account and want to use account terms, a purchase order, or store credit, contact us to confirm which options are available for your account and order.
Trade pricing and payment terms are separate things. Being approved for contractor pricing does not automatically mean you can place an order on credit. If your company needs a purchase order or a particular billing arrangement, bring that up before checkout so we can help you work out the right process.
Can I request a quote for a large order or custom package?
Yes. Send us the products or equipment you’re looking for, quantities, and any package requirements through our contact form. Our team will help put together a quote.
If you’re building a package, tell us about your current setup and what you need it to do. Include your delivery location and any job deadline so we can consider those details when preparing the quote.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you need. We’ll check how far the order has progressed before confirming what can be changed.
Orders that have not been picked or dispatched can be cancelled at no charge. Once an order has shipped, it falls under our Returns Policy. Freight that has already been booked and special orders already placed with a manufacturer may involve cancellation charges.
Can I return an item, and how do I start a return?
Most unused, unopened stock parts can be returned within 30 days. Contact us with your order number, part number, quantity, and reason for the return. We’ll confirm eligibility and provide a Return Authorization number and return address before you send anything back.
Eligible items must be unused, uninstalled, complete, and in their original undamaged packaging. Convenience returns and ordering errors carry a 20% restocking fee, and the customer pays return shipping. Chemicals, opened or used items, custom items, and certain other products are excluded. See the full Returns Policy for exclusions, special-order conditions, and refund timing.
What should I do if I received the wrong or a defective item?
Contact us with your order number, the item received, and a description of the problem. Photos of the item, label, and packaging can help us identify what happened. Please get return instructions before sending anything back.
If we shipped the wrong item or it was defective on arrival, our Returns Policy provides for no restocking fee and covers return shipping, with a correct replacement or full refund. Chemical-quality concerns are handled as manufacturer claims. For damage in transit, follow the delivery-damage instructions under Shipping & Pickup.
Shipping & Pickup
Where can I pick up my order, and when will it be ready?
You can pick up from our Brooklyn, NY or Bridgeport, CT location. Choose Store Pickup and the location you want when placing your order. Double-check the location before finishing, especially if your crew works in both New York and Connecticut.
Wait until we confirm that your order is ready before sending someone over. Placing an order and having it staged for pickup are two different steps. If you need material or a part for a job that day, contact us with the item and quantity so we can check availability and help you plan the pickup.
Where do you deliver, and how much does shipping cost?
Yes. Our truck delivery is $150 for orders of one complete set or more throughout our New York, New Jersey, and Connecticut tri-state delivery area. One set means two barrels. The $150 is the delivery charge for the order, not a charge for each set, so additional sets on that delivery are included in the same fee.
For example, one set delivered costs $150 in delivery, and three sets on the same delivery also cost $150. Upstate New York deliveries, including Rochester, cost $250. If you’re unsure which delivery area your address falls into, contact us with the address before ordering so we can confirm the correct fee.
Yes, we ship within the lower 48 states. The shipping method depends on what you’re ordering. Smaller parts and accessories can go by parcel service, while drums, large equipment, and other oversized items may need freight shipping.
For a freight quote, send us the items, quantities, and delivery address. Let us know whether the destination has a loading dock or forklift, or whether unloading assistance is needed, so those details can be considered when arranging delivery. If your order is tied to a job date, mention that too so we can discuss the available shipping options before you commit.
For smaller parcel orders, shipping is calculated at checkout based on destination, weight, and dimensions. Let us know about jobsite access, liftgate needs, or delivery appointments before freight is booked. See our Shipping Policy for shipping requirements, and contact us to confirm the delivery options and charge for your address.
How soon will my order ship, and what if something is out of stock?
In-stock orders placed and paid before 1 p.m. Eastern Monday through Thursday, or before 11 a.m. Friday, usually ship the same working day. These are dispatch times, not guaranteed arrival times. Equipment, custom assemblies, special orders, and manufacturer shipments may need additional preparation.
If an item is unavailable, we’ll contact you with the expected lead time so you can choose whether to wait, substitute, or cancel that item. Tell us if your order is needed for a particular job date. Our Shipping Policy explains handling and backorders, or you can contact us to check a specific order.
How do I track my order?
Log into your account to check your order status, and use the carrier’s tracking link when a tracking number has been provided. Your order status and the carrier’s tracking serve different purposes: one tells you where the order is in our process, while the other follows the shipment after it enters the carrier’s network.
If you can’t find tracking information or need an update, contact us with your order number. For deliveries on our own truck, contact us directly about the delivery schedule. Those deliveries don’t follow the same tracking process as a parcel shipment.
What should I do if my shipment is damaged, missing items, or hasn’t arrived?
Inspect the delivery before signing. Note visible damage or missing items on the delivery receipt, take photos, and tell us the same day. Report damage discovered after unpacking within five calendar days, with photos of the goods and packaging.
If tracking says delivered but the shipment is missing, check with everyone at the delivery location, then notify us within five calendar days. If it is still in transit and delayed, send us your order number so we can follow up. Use our contact form or call (718) 788-6800. Keep the packaging while the issue is reviewed, and see our Shipping Policy for the full claim instructions.
Account & Membership
How do I create an account and get contractor pricing?
Create a free account and choose the trade option that fits your business. If you already buy from The Spray Market, select the existing-customer option so we can connect your login with your account. If you’re new to us, use the new trade-account option to apply.
Once your trade account is approved, your contractor prices appear when you’re logged in. You don’t need a separate coupon each time you order. If you’re seeing regular pricing, first check that you’re signed into the right account. If it still doesn’t look right, contact us so we can check your account before you place the order.
What is the Sprayers Club, and how do I join?
The Sprayers Club is our free customer program, with member pricing, exclusive offers, bulk-buy opportunities, four free 15-minute technical-support sessions each month, and equipment-based service reminders. Visit the Sprayers Club page for the current benefits and signup form.
Creating an online shopping account does not automatically enroll you in the Sprayers Club. Complete the club signup separately, and indicate whether you are an existing customer. If you already buy from us, enter your company name as it appears on your account so we can identify your business.
Why aren’t my contractor prices showing?
First, make sure you’re logged into the correct account. Contractor pricing appears after your trade account is approved, so creating a login alone does not necessarily mean that pricing is active yet.
If you’re signed in and the prices still don’t look right, contact us with your company name and account email before placing the order. We can check the account and help resolve the issue. You do not need to send your password.
What should I do if I can’t log into my account?
Go to My Account and choose “Lost your password?” to start a password reset. Use the email address associated with your account and check your inbox and spam folder for the reset message.
If you’re unsure which email you used or still cannot access the account, contact us with your name and company details so we can help. Avoid creating another account just to work around a login problem, since it may not have your existing account’s pricing.
Still have questions?
Call us at (718) 788-6800 or contact us and we’ll get you the right answer.